General Information & Terms and Conditions

1. The Titans LTS Swim Co-ordinator is available to deal with any enquiries and will be the route of contact to the Swimming Instructors. You can contact her on 07825/631945 or via email (steffibircher@gmail.com).
2. To make sure that swimmers gain the most from their lessons, please provide the Swim Team with any information regarding special needs or medical history.
3. All swimmers should use the showers and toilets before the lessons. Swimmers should not enter on to the poolside until a few minutes before their lesson is due to begin for safety reasons and so as not to distract any other swimmers.
4. We aim to minimise noise from the poolside, so we ask that you only watch the lessons of your child. If you arrive early, please remain in the changing rooms until 3 minutes before the start of your lesson.
5. We understand that some siblings need to stay with parents to watch lessons, but please keep the number of spectators to a minimum.
6. All parents accompanying their children to a swimming lesson will be asked to watch from the spectator area. Parents should be aware that they are responsible for their children whilst they are in the changing area. Pupils are the responsibility of Titans Learn to swim whilst they are being taught in the pool. They are the parent’s responsibility away from this.
7. All children should be accompanied to the venue by a parent/guardian, who must stay at the venue (in the pool building), for the duration of the lesson. Any non-swimming children in attendance must also be kept in safe control by their parent/guardian.
8. Swimmers must wear their Titans swimming hat during lessons. Jewellery should not be worn.
9. Primary school age swimmers attending the toilet during lessons must be accompanied/supervised by a parent/guardian.
10. Children 8 years & over must use their own gender changing room.
11. The parent/guardian is responsible for the behaviour of their child in both changing rooms and all non-swimming areas.
12. All goods and belongings left in the changing rooms or anywhere on the premises are entirely the responsibility of parents/carers/guardians/responsible adults who are accompanying the swimmers. The Learn to Swim accepts no liability for any items left unattended in the changing rooms or anywhere on the premises.
13. Titans Learn to Swim does not accept liability for items lost or damaged in the changing area. NOTHING SHOULD BE LEFT IN THE CHANGING ROOMS.
14. Spectators and Parents are not allowed too close to poolside and should avoid disrupting the lessons by communicating with the swimmers.
15. The Children must not enter the water until the instructor tells them to do so.
16. No shoes are allowed on poolside.
17. Running is not allowed on the poolside or in the changing rooms.
18. Persistently disruptive swimmers may be excluded, either temporarily or permanently from lessons at the discretion of the teacher, after discussions and consultations with both the teacher, swim co-ordinator and the swimmers’ parents.
19. In the event of pool closure, any lessons cancelled by the Learn to Swim will be replaced. Please note, no refunds will be given.
20. Only enrolled swimmers are covered under the terms of our insurance (trial swimmers are considered as not enrolled).
21. Whilst the Learn to Swim tries to employ 100% reliable staff, obviously there are times when sickness or accidents do occur at the last minute. In the unusual event of this, every effort has been made to provide a replacement as soon as possible, but very occasionally, classes may have to be combined.
22. Our Stage 7 and Stage 8-10 swimmers, which pay via standing order need to give 3 full calendar months’ notice, if they wish to finish their swimming journey.
23. Regular visits to the pool to practise between lessons will help swimmers to gain the most from the course.
24. Once the course has commenced there will be no refunds or transfer of lessons following a non-attendance. All 2^nd and/or 3^rd instalments also need to be paid in case of not wanting to continue lessons. If a doctor’s note is provided that states that the swimmer is unable to attend owing to illness, Titans Learn to Swim will issue a credit note for use against future swimming courses.
25. The Titans Learn to Swim has a NO Photography/filming policy in the whole building.
26. Smoking/Vaping is not permitted in the building.
27. All members of the Titans Learn to Swim are expected to follow appropriate behaviour including Safeguarding Protection Policy, Anti-bullying Policy and Anti-Racism, the policies can be found on our website.
28. I would like to be able to email/text/phone you to let you know about classes, or any other Learn to Swim related events.